REDTIME SUPPORT

Let’s get it working.

Find help with timers, Apple Health, and your sessions below.

Session controls

Choose a preset or set a custom duration. During the session, slide the lock to the right to pause and open controls. Move the phone away from your face before using the menus. Tap Resume to return to the locked light field.

Apple Health

Open Health in RedTime and connect Apple Health. Grant permission to save Mindful Minutes and, optionally, read available vitals. Apple Watch readings can take time to sync. Use Refresh to check again. See the Health guide.

Timers and Sleep mode

Custom sessions run from 1–120 minutes. Sleep offers 30-minute, 1-, 2-, 4-, and 6-hour timers with camera tracking off. Keep the app visible; locking your phone or switching apps pauses the session.

Reminders

Enable notifications when prompted, then choose your reminder schedule in the app. If reminders don’t arrive, check notification permissions and Focus settings on your iPhone.

Comfort and display

Keep the phone uncovered. Avoid looking into the screen at close range, and stop if you feel heat or discomfort. iOS and temperature can affect display brightness. RedTime is not a medical device.

TestFlight and purchases

RedTime is currently being tested through TestFlight. For testing questions, use the support contact below. Any purchase price and availability are shown in the app through Apple. If you already purchased access, use Restore Purchases with the same Apple Account.

Contact us

For help, general inquiries, or privacy questions: support@redtime.app

Include your iPhone model, iOS version, RedTime version, and what happened. Please don’t email private Health records.